Lunubet Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Lunubet Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular products, promotions or services.

Lunubet Casino operates under licences issued by the Government of Curaçao (reference OGL/2023/103/0067) and the Anjouan Gaming Authority, and employs SSL encryption on all transactions and player data.

1. General terms and acceptance

These Terms & Conditions apply to the Lunubet Casino website, related services and any account you create through the website. They should be read together with the Privacy Policy, Responsible Gambling information, payment information and any game-specific or promotion-specific terms that may be shown on the site. If another set of terms applies to a particular service, those terms will operate in addition to these Terms & Conditions.

By visiting, registering with or using Lunubet Casino, you agree to be bound by these terms. If you do not agree, you must not use the website or any of its services. We may update these terms from time to time to reflect changes to our services, legal requirements, technology or operating practices. The current version published on the website will apply from the date it is made available. You should review this page regularly.

Lunubet Casino may make changes to, suspend or withdraw any part of the website or its services where reasonably necessary. This may include changes to games, features, payment methods, availability, technical requirements or operating hours. We will not be responsible for a failure to provide a service where this is caused by events outside reasonable control, including technical failures, telecommunications problems, cyber incidents, power interruptions or changes in law.

Eligibility and lawful use

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking and complying with all laws that apply to you. You must not access or use the website from a location where online gambling is prohibited or restricted. You must also meet any minimum age requirement that applies under Australian law and the rules relevant to your location.

You may use the website only for personal, lawful and recreational purposes. You must not use it on behalf of another person, operate accounts for other people, or use an account for business, commercial or unlawful purposes. We may restrict access where we reasonably believe that use of the website may breach applicable law, these terms or the integrity of our services.

2. Accounts, identity and security

To use certain features, you may need to register an account and provide accurate, complete and current information. You must update your details if they change. Information may be required to verify your identity, age, location, payment method or source of funds. Verification checks may be completed before or after registration and may be repeated when necessary.

You must have only one personal account unless we have expressly agreed otherwise. Duplicate, linked or incorrectly created accounts may be reviewed and may be closed. If more than one account has been created, we may consolidate or suspend those accounts while checks are completed. Any decision will be made in accordance with applicable requirements and the information available to us.

Keep your username, password and other account credentials confidential.
Do not allow another person to use your account or access your device for gambling.
Notify us promptly if you believe your account has been accessed without permission.
Provide documents and information requested for account, age, identity or payment verification.
Do not provide false, misleading, incomplete or borrowed personal information.

You are responsible for activity carried out through your account unless you have notified us of suspected unauthorised access and we have had a reasonable opportunity to act. We may suspend an account while investigating security, identity, payment, fraud, responsible gambling or compliance concerns. We may also refuse an application or close an account where permitted by law.

Account closure

You may request closure of your account through the available account or support channels. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or suspected misuse. Where an account is closed, any remaining balance may be dealt with in accordance with applicable law, verification requirements and the circumstances of the closure.

3. Games, deposits, withdrawals and promotions

Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game rules, random number systems or other approved technical processes. You should review the rules and information shown for each game before playing. A game result or transaction may be reviewed where there is a technical error, system fault, suspected fraud or other issue affecting the integrity of the service.

You should deposit only money that you can afford to lose. Deposits must be made using a payment method that belongs to you or that you are authorised to use. We may decline, reverse or hold a transaction if it cannot be verified, appears unusual, does not comply with legal requirements or presents a security or fraud risk. Processing times can vary according to the payment method, verification status and circumstances of the transaction.

Withdrawal requests may be subject to account verification, transaction checks, minimum or maximum conditions and any applicable payment provider requirements. We may return funds to the original payment method where appropriate or request further information before processing a withdrawal. You are responsible for providing correct payment details and for any charges imposed by your bank or payment provider.

Promotions and bonuses

Any promotion, bonus, reward or special offer is subject to the specific terms displayed with that offer. Those terms may include eligibility rules, qualifying transactions, expiry dates, wagering requirements, game restrictions, maximum values, withdrawal conditions and other limits. You should read the applicable promotion terms before accepting or using an offer.

We may correct an obvious error, withdraw an offer, or remove promotional benefits where an offer has been obtained through misuse, multiple accounts, technical error, fraud or a breach of the applicable terms. Promotional offers are not transferable unless the specific offer states otherwise. We will not treat a promotion as a guarantee of winnings or as a reason to gamble beyond your budget.

4. Responsible gambling, privacy and site conduct

Responsible gambling

Gambling should remain an optional form of entertainment, not a way to make money or solve financial problems. Set a budget before you play, take regular breaks and never chase losses. Do not gamble when upset, under the influence of alcohol or drugs, or when gambling may affect your work, relationships or financial responsibilities.

Lunubet Casino may provide tools and support options such as deposit controls, activity information, time reminders, cooling-off arrangements or self-exclusion. Availability and operation may depend on the service and applicable requirements. If gambling is no longer enjoyable or is causing concern, stop playing and use the responsible gambling information available on the website. You can also seek help from an appropriate independent support service.

Privacy and communications

Personal information is collected, used, stored and disclosed as described in the Privacy Policy. This may include information needed to operate your account, process transactions, verify identity, meet legal obligations, protect the website and provide customer support. You should read the Privacy Policy before registering.

We may send service messages relating to your account, transactions, security, verification or changes to the website. Marketing communications will be managed in accordance with applicable requirements and available preference controls. You are responsible for ensuring that the contact information held for your account remains current.

Prohibited conduct and intellectual property

You must not interfere with the operation or security of the website, introduce malicious code, use automated systems without permission, attempt to gain unauthorised access, manipulate game outcomes, exploit an error, or engage in fraud, money laundering or other unlawful conduct. You must not copy, reproduce, modify, distribute or commercially use website content without appropriate permission.

The website, design, text, graphics, software, trade marks and other content are protected by intellectual property rights. Subject to these terms, Lunubet Casino grants you a limited, personal and non-transferable right to access the website for its intended purpose. This right ends when your access is suspended, restricted or terminated.

Liability and contact

To the extent permitted by law, Lunubet Casino is not responsible for losses caused by your failure to follow these terms, misuse of your account, inaccurate information, interruption outside reasonable control or your decision to gamble. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded under Australian consumer law.

If you have a question, complaint or concern about these Terms & Conditions, please use the support or contact options made available on the Lunubet Casino website. We may ask for information needed to identify your account and investigate the matter. These terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory rights available to you under Australian law.