Privacy Policy

This Privacy Policy explains how Lunubet Casino may collect, use, store and share information when you visit our website, create or use an account, contact support or take part in casino services. It is intended for players in Australia and should be read together with our other website terms and responsible gaming information. By using the website, you acknowledge that information may be handled as described below. We aim to collect information fairly, use it for clear purposes and take reasonable steps to protect it.

Lunubet Casino operates under licences issued by the Government of Curaçao (reference OGL/2023/103/0067) and the Anjouan Gaming Authority, and employs SSL encryption on all transactions and player data.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We generally seek to collect only information that is reasonably needed to operate the account, provide support, meet legal obligations and maintain a safe and reliable service.

Account and personal details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information about your selections, communications, responsible gaming settings and interactions with the website or support team.

Identity and verification information

To confirm that an account belongs to the person using it, we may request identity or age verification information. This can include copies or details from identification documents, proof of address, information about account ownership and other information needed for verification, security or anti-fraud checks. We handle verification material carefully and limit access where reasonably possible.

Payment and transaction records

We may receive or create records relating to deposits, withdrawals, gaming activity, account balances, payment methods, transaction references and related checks. Payment providers may process payment information directly. We may receive enough information to confirm and manage a transaction without necessarily receiving complete payment details.

Technical, device and cookie data

When you use the website, technical information may be recorded, including your internet protocol address, browser type, device information, operating system, language, approximate location, pages visited, access times and referring website. We may also use cookies and similar technologies to remember preferences, support website functions, improve performance, understand general usage and help protect accounts.

How we use information

Information may be used for the following purposes, depending on the circumstances and the information involved:

To create, administer and secure your account, including assisting with login, account settings and service access.
To provide casino services, process eligible account activity and maintain accurate account and transaction records.
To verify identity, age and account information, and to conduct anti-fraud, security and risk checks.
To process or support deposits, withdrawals and other payment-related requests.
To respond to questions, investigate concerns and provide customer support.
To meet applicable legal, regulatory, financial crime prevention, record-keeping and responsible gaming obligations.
To monitor the website, identify technical problems, prevent misuse and protect players, the business and third parties.
To understand how the website is used and improve its content, features, performance and accessibility.
To send service messages about your account, transactions, security or important changes that affect your use of the website.
To send promotional communications where permitted and where you have provided or otherwise maintained the relevant marketing preference.

We may combine information collected from your account, website activity, communications and verification processes when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have been given an appropriate choice.

Sharing information

Information may be shared with service providers that help operate the website and its functions. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, security, customer support, communications, analytics or other operational services. They should receive information only as reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a lawful request, protect the rights or safety of a person, investigate suspected fraud or misuse, resolve a dispute, enforce applicable terms or support a business or technology change. We do not sell personal information simply because you use the casino website.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on your device. Some are needed for essential functions, such as keeping you signed in, maintaining a secure session or remembering basic preferences. Other cookies may help us understand website performance, remember settings or provide more relevant content and communications. You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work as intended.

Protecting information

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring and secure handling practices. No online transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login information confidential and contact support promptly if they believe an account has been accessed improperly.

Keeping information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

International handling

Some technology or service providers may handle information in locations outside Australia. Where this occurs, reasonable steps should be taken to support appropriate security and privacy protections. The way information is handled may also be affected by the requirements that apply to the provider or location involved.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

To exercise these rights, or to ask a privacy question, contact support@lunubetcasino.best. Please explain your request clearly and provide enough information for us to understand the account or records concerned. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive documents.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is incorrect, outdated or incomplete and provide the updated details where possible.
Deletion: ask us to remove information that is no longer required, subject to security, legal, financial, dispute and record-keeping requirements.
Marketing consent: withdraw consent to promotional emails or other marketing messages by contacting support@lunubetcasino.best or by using an unsubscribe option included in the message.

Withdrawing marketing consent does not necessarily stop important service communications. We may still send messages needed to administer your account, complete transactions, protect security, meet obligations or tell you about material service changes. Closing an account also does not automatically remove every record, because some information may need to be retained for a period required by law or for legitimate security and dispute purposes.

Questions and updates

If you believe information has been handled incorrectly, please contact support@lunubetcasino.best so the matter can be reviewed. We may update this Privacy Policy when our services, technologies, privacy practices or applicable requirements change. The current version published on the website applies from the date shown or from the date it is made available. We encourage players to review this page occasionally so they remain familiar with how information is handled.