Responsible Gaming

Lunubet Casino is committed to providing a safer and more enjoyable online gaming environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Responsible gaming means staying in control of how you play, how much you spend and how much time you use our services.

Lunubet Casino operates under licences issued by the Government of Curaçao (reference OGL/2023/103/0067) and the Anjouan Gaming Authority, and employs SSL encryption on all transactions and player data.

Gambling should stay within your limits

Before you play, decide how much money and time you are comfortable spending. Only use money that you can afford to lose after essential costs such as housing, food, bills and other commitments have been paid. Never use borrowed money, credit intended for living expenses or funds set aside for important needs to gamble.

Set a budget for gambling and treat it as an entertainment expense. Once your budget has been used, stop playing rather than trying to win it back. Gambling outcomes are uncertain, and previous results do not affect future results. A win is never guaranteed, and no strategy can remove the risk of losing.

It can also help to set a time limit before you begin. Take regular breaks and avoid playing when you are tired, upset, angry or under the influence of alcohol or other substances. Do not gamble to escape personal problems or to change your mood.

Practical ways to stay in control

Set a personal spending limit before each session.
Set a time limit and stop when it ends.
Keep gambling separate from everyday finances.
Do not chase losses by increasing your stakes or playing for longer.
Take regular breaks and spend time on other activities.
Keep records of deposits, withdrawals, wins and losses so you understand your overall spending.
Avoid gambling when you are affected by alcohol, medication or other substances.
Do not borrow money or sell possessions to fund gambling.
Do not ask someone else to gamble on your behalf or share account access.
Remember that gambling is a form of entertainment, not an income source.

Recognising when gambling may be a problem

Problem gambling can develop gradually. Some people may not notice a change until gambling starts affecting their finances, relationships, work, study, health or daily routines. You do not need to wait for a serious problem before asking for help. Speaking with someone early can make it easier to regain control.

Consider taking a break and seeking support if any of the following statements feel familiar:

You spend more time or money gambling than you planned.
You regularly think about gambling, even when you are doing other things.
You increase your bets or deposits to achieve the same excitement.
You chase losses by continuing to play in an attempt to recover money.
You hide or minimise your gambling from family, friends or colleagues.
You feel restless, irritable or anxious when you try to stop.
You borrow money, miss payments or use savings to gamble.
You have arguments or relationship problems because of gambling.
You neglect work, study, health, sleep or other responsibilities.
You feel guilt, shame, stress or low mood after gambling.
You have tried to cut down or stop but have not been able to do so.
You gamble to cope with sadness, stress, loneliness or other difficult feelings.

If gambling is causing distress or affecting your safety, stop playing and seek immediate assistance from an appropriate health or support service. If you are in immediate danger, contact emergency services in Australia.

Tools and account restrictions

Depending on availability and applicable requirements, online gambling services may offer tools that help players manage their activity. These can include deposit or spending limits, session reminders, time-outs, activity history and account closure or self-exclusion options. The exact features, settings and processing arrangements may vary.

A limit is most useful when it is set before gambling begins. Choose an amount and period that reflect your personal budget, and do not increase the limit simply because you have lost money. If a limit, time-out or self-exclusion option is available, follow the instructions shown in your account or contact the relevant support team through the available website channels.

Taking a break or self-excluding

A temporary break can be useful if you want time away from gambling. Self-exclusion is a stronger restriction that prevents or limits access for a chosen period or until further action is taken, where the option is available. Before requesting a break or self-exclusion, withdraw any available funds in accordance with the applicable account terms and check whether any pending transactions require action.

Self-exclusion should be treated seriously. Do not create another account, use another person’s account or ask someone else to place bets for you while excluded. If you believe you may be at risk of doing this, seek independent support and ask a trusted person to help you maintain the restriction.

Account controls are not a substitute for professional help. If gambling has become difficult to control, use the available restrictions and speak with a qualified counsellor, health professional or gambling support service. Friends and family can also provide useful support, but they should not be expected to manage the situation alone.

Age, privacy and support

Gambling is for adults only. You must meet the applicable minimum age requirements before using online gambling services in Australia. Do not allow children or other unauthorised people to access your account, payment methods or gambling devices. Use strong account credentials, keep them private and log out when you finish playing, particularly when using a shared device.

Parents and carers should use device, payment and account controls to reduce the chance of minors accessing gambling services. Young people can be particularly vulnerable to gambling-related harm, so conversations about money, advertising, risk and online safety may be helpful.

If you are concerned about your own gambling, talk to someone you trust and consider contacting an Australian gambling support service, a qualified counsellor, a general practitioner or a mental health professional. Independent support is available even if you are unsure whether your gambling is a problem. You can also seek help for financial stress, relationship difficulties or emotional concerns connected with gambling.

Our approach

Lunubet Casino aims to support informed choices and responsible participation. We may apply account checks, restrictions or other measures where required by applicable law, our policies or information indicating that a player may be experiencing harm. These measures are intended to support safer gambling and may affect access to services.

If you have questions about responsible gaming features or want to discuss taking a break, use the support and account channels available on this website. We will handle requests in line with applicable requirements and our published terms. Gambling should remain optional, affordable and enjoyable. If it no longer feels that way, stop and seek support.